Tweed Coast Home Loans is an authorised credit representative of QED Credit Services, who ensure compliance with credit regulations.
We are always delighted to know when we have succeeded in making your experience a pleasant and successful one. If we have provided you with exceptional service in any way, you can let QED Credit Services know using the details below, so they can further encourage us via this feedback process.
Compliments
If, for any reason, you do not feel that you have received the highest standard of care from Tweed Coast Home Loans, QED Credit Services encourages you to share this. QED Credit Services have developed a process that they believe makes it easy for you to share your concerns, and for these concerns to be addressed quickly and fairly.
You can contact QED Credit Services by whichever of the following means best suits you:
Post:
QED Credit Services Pty Ltd
31 Ardentallen Road
Enoggera QLD 4051
Email:
admin@pursuitbroker.com.au
Phone:
1300 817 662
If you choose to contact QED Credit Services by mail or email, please make sure you provide as much detail as possible about your complaint.
Concerns
If you have lodged a complaint with QED Credit Services, you can contact them at any time to ask for an update on the status of your complaint. Contact QED through any of the methods listed above and please be sure to refer to your earlier communication so that they can respond effectively.
need an update on your complaint?
QED Credit Services will aim to deal with your complaint on the spot. However, if this is not possible, they will write to you to acknowledge your complaint within 24 hours. They will ensure they treat you fairly and will work to resolve your complaint as soon as possible. In the rare event they are still investigating your complaint after 30 days they will write to you to explain why and to let you know when they expect to have completed their investigation.
When QED Credit Services has completed their investigation they will write to let you know the outcome and the reasons for their decision.
Resolution
QED Credit Services hopes that you will be satisfied with how they deal with your complaint. However, if your concerns remain unresolved, or if you have not heard from them within 30 days, you can have your complaint heard by an independent party, the Australian Financial Complaints Authority (AFCA).
You can contact AFCA at:
Phone:
1300 56 55 62 (local call cost) or 03 9613 6399
Post:
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Web:
www.afca.org.au
